Tenant satisfaction survey


Tenants across Scotland are being asked how landlords and tenants can improve private rented accommodation.

Click here to take the survey

The Scottish Association of Landlords (SAL) and the Council of Letting Agents (CLA) have launched a short online survey asking tenants to give their views on issues such as rent levels, inspections, safety checks and how long it takes to carry out repairs or handle complaints.

The Private Rented Sector (PRS) accounts for an estimated 368,000 properties in Scotland .  SAL and their sister organisation, the CLA, want to gain an insight into the opinion of tenants across Scotland to gain a better understanding of what tenants look for from their agents or landlords in terms of value for money.

The results of the survey will be presented to MSPs at a briefing event at the Scottish Parliament in March as part of a discussion about how to improve service and provide value for the money for tenants.

John Blackwood, chief executive of SAL said: “In a recent independent poll, 77% of Scottish adults said they believed a well-functioning PRS is important to Scotland.  We want to know what we, as an industry, can do to meet that level of expectation.   We recognise there are areas where we need to improve so, to make sure we have the right priorities, we are going to straight to the source, our tenants, to ask them what they think and what they want from their landlords and letting agents.”

“I hope that people will take the time to share with us their views and experiences.  This information will be invaluable in helping us shape the future of the sector to make it responsive to the needs of our tenants.  It will shape how our organisation can drive through the changes necessary to ensure that the PRS is robust, accountable and fit for purpose.”

Launched today, the short survey is available to complete until Friday 6th of March and takes around 2 minutes.