The Lettings Agency of the Year Awards in association with The Sunday Times & The Times was held in June with members of the Scottish Association of Landlords’ Council of Letting Agents taking all three Scottish awards.
Comments from the judges’ reports complimented these businesses saying of gold winner Clan Gordon that it was “an amazing business… with extensive use of online reviews and surveys in order to gather customer feedback, Clan Gordon is happy to open itself up as a business in order to do this. Their area pricing knowledge really helps to give landlords a realistic outlook, and an edge over their competitors”.
Regarding silver medalist Speirs Gumley the report highlighted that “anyone using this agency will be able to access a comprehensive service with a strong emphasis on personal and high-level service. The tenant-focused marketing is exemplary – well thought-out, attractive and informative, and word of mouth referrals are as strong for tenants as landlords. Technology is used solely for the benefit of the business and not merely for its own sake”.
Bronze positioned Wardhaugh Property was described as having “a high-level community presence and is a noticeable participant in numerous local initiatives. The team provides a superb service with the aim of improving industry standards at the same time as building an untouchable business. The director… is passionate about the industry and the location. Wardhaugh demonstrates great strength in fee income despite the local market difficulties and low rents – it offers a great value-for-money service and… punches well above its weight.